Terms

New Zealand Apartments - Terms and Conditions

RATES
►All rates are quoted in NZ Dollars & include GST (Goods and services tax) of 15 %
►Rates are quoted on a per apartment basis and allow for a maximum number of people as stated.

EXTRA PERSON 
► An extra person can be accommodated on a rollaway bed or fold out sofa bed if available, at an extra cost, as   quoted at time of booking confirmation. Please enquire regarding availability and cost for this, at the time of making your request.

CHILD POLICY
►Children under the age of 2 years old or less are free of charge when using existing bedding.
Any child requiring extra bedding will be charged for at the extra person rate, as stated in (3) above.
► Baby cots/cribs and high chairs are usually available on request for an extra charge. Costs vary between individual apartment properties, so please enquire.

PAYMENTS
► When a booking is placed on request, funds will be held on your nominated credit card to the value of the reservation. Once the booking is confirmed or instant confirmation is provided, full payment will be transacted on your nominated card.
If your reservation request is unabled then all funds will be released accordingly.

SECURE PAYMENTS
► NZ Apartments uses the secure DPS website system for credit card processing.
You can securely supply us with your credit card details by booking on line through our website (click on the red box in the top left hand corner on any page and make your way through the booking process) Alternatively you can phone us or fax these details to our office.

CANCELLATIONS
►Any cancellation of a confirmed reservation will incur a 10% administration charge in addition to the below conditions.
►Cancellation of confirmed bookings fewer than 14 days of arrival date, will incurr a charge of one nights accommodation in full, plus 10% admin fee.
►Cancellations made within 7 days of arrival will incurr a charge of the full amount of the confirmed stay, plus 10% admin fee.

CHECK IN / CHECK OUT
►Check in time is at 2.00pm
►Check out time is 10.00am
►Any room required prior or after these times, will be subject to availability and extra surcharges will apply.Please enquire at time of request.

VOUCHERS
►All confirmed bookings are issued with a New Zealand Apartments confirmation voucher to be presented to the individual apartment property on arrival.

ARRIVAL TIMES
►Reception hours vary between apartment properties.
If arriving after normal business hours, please advise of expected time of arrival in advance, so meet & greet arrangements can be made.
►Some properties do not have a full time reception and/or weekend cover. In this instance full arrival instructions and contact details will be issued at the time of confirmation.

UPGRADES
►If you wish to upgrade once you have arrived at your accommodation, please request and pay direct to the property.

DISCLIAMER
New Zealand Apartments operates as a central reservations service to the individual apartment properties represented on this web site. Whilst all care has been taken in the selection of these properties we take no responsibility for issues arising which are beyond our control.

DISPUTES RESOLUTION POLICY
New Zealand Apartments will seek to rectify any issues arising from accommodation experiences at our member properties, but wishes to point out that these are independently owned apartments and as a sales and marketing & representation company New Zealand Apartments does not have full management control over the product delivered.

All parties acknowledge that they wish to avoid or minimize any differences or disputes under accommodation reservations. They therefore agree that if any differences of dispute arises between them over the interpretation of these terms and conditions, or in relation to any other matter arising under reservations held, then they will actively, openly, and in good faith, discuss that difference or dispute with a view to achieving a prompt resolution.

If New Zealand Apartments cannot resolve a difference or dispute then they will refer it to an expert whose appointment they shall have agreed upon. The expert, whose determination shall be final and binding to all parties, will endeavour to resolve the difference or dispute within seven (7) days of referral.

If both parties cannot agree upon the appointment of an expert or if a difference or dispute should be referred to mediation, then the particular difference or dispute shall be settled by reference to arbitration. The reference shall be to a single arbiter if one can be agreed upon, or if not, to two arbiters ( one appointed by each party) and their umpire ( appointed by them prior to arbitration) such arbitration to be carried out in accordance with the Arbitration Act 1908.

New Zealand Apartments
Phone: +64 3 3253015
NZ Only Freephone 0800 69 27 27
What is a NZ Apartment?